Privacy Policy

This Privacy Policy was last updated on July 1, 2024.

1. Introduction

Welcome to ILD Coach ("Company", "we", "our", "us"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy policy, or our practices with regards to your personal information, please contact us at [email protected].

When you visit our website www.ildcoach.com and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy policy, we seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree

with, please discontinue use of our sites and our services.

Summary: ILD Coach is committed to protecting your privacy. This policy explains what data we collect, how it's used, and your rights. If you have questions or disagree with the terms, please stop using our services and contact us at [email protected].

2. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the website, express an interest in obtaining information about us or our products and services, when you participate in activities on the website, or otherwise contact us.

The personal information that we collect depends on the context of your interactions with us and the website, the choices you make, and the products and features you use. The personal information we collect can include the following:

Name and Contact Data. We collect your first and last name, email address, postal address, phone number, and other similar contact data.

Credentials. We collect passwords, and similar security information used for authentication and account access.

Payment Data. We collect data necessary to process your payment if you make purchases, such as your payment instrument number (e.g., a credit card number), and the security code associated with your payment instrument. All payment data is stored by our payment processor, and you should review its privacy policies and contact the payment processor directly to respond to your questions.

Summary: We collect the information you share with us when signing up, exploring our services, or making purchases. This includes your name, contact details, login info, and payment details (securely handled by our payment processor). It helps us make your experience smooth and personalized!

3. How We Use Your Information

We use personal information collected via our website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below:

To facilitate account creation and logon process.

To send administrative information to you for business purposes, legal reasons, and/or possibly for contractual reasons.

To fulfill and manage your orders, payments, returns, and exchanges made through the website.

To manage user accounts and provide customer support.

To send you marketing and promotional communications.

Summary: We use your information to create your account, manage orders, provide customer support, and send important updates or promotional offers. These purposes help us serve you better, comply with legal requirements, and support our business needs.

4. Sharing Your Information

We only share and disclose your information in the following situations:

Compliance with Laws. We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).

Vital Interests and Legal Rights. We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, and illegal activities, or as evidence in litigation in which we are involved.

Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts.

Summary: We share your information only when necessary, such as complying with legal requirements, protecting safety or legal rights, or working with trusted third-party vendors for services like payment processing and customer support.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Summary: We use a mix of administrative, technical, and physical measures to keep your personal information secure. While we strive to protect your data, no security system is completely foolproof, and we cannot guarantee absolute protection against misuse or unauthorized access.

6. Your Privacy Rights

In some regions, such as the European Economic Area (EEA), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information.

Summary: In some regions, like the EEA, you have privacy rights, including accessing, correcting, deleting, or restricting the use of your personal information. You may also have the right to object to data processing or request data portability in certain cases.

7. Changes to This Privacy Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new privacy policy on our website and updating the "Last Updated" date at the top of this privacy policy. You are advised to review this privacy policy periodically for any changes.

Summary: We may update this Privacy Policy to reflect changes in our practices, legal requirements, or operational needs. Updates will be posted on our website with the "Last Updated" date. Please review it periodically for any changes.