The CEO wanted to improve organizational culture. There was a lack of service consistency across multiple locations. Employee engagement and morale were extremely low which impacted inter-departmental collaboration and productivity. Employees felt leadership lacked transparency and were ineffective at making, communicating, and implementing decisions.
Utilizing the Breakthrough Communication Model, the entire organization was trained on communication, conflict resolution, organization accountability, building trust, relational leadership, and employee recognition. Leaders were coached to implement a decision-making process led by experts in each area of business impacted by the decision.
We successfully implemented changes that improved employee perception of leadership and created a culture of accountability and trust. Employee engagement and morale improved drastically, as did productivity. The organization was ultimately sold. We received calls from numerous displaced employees thanking us for helping them to prepare for new positions.