Since 1989, ILD’s Breakthrough Communication Model has helped organizations to guide successful change management, improve workplace communication & culture, and develop leaders. ILD’s communication training program provides practical support and solutions focused on short and long-term workplace transformation, designed to unleash the potential of your workforce. Paired with one-on-one coaching & group trainings for employees and management, your teams will interact in a more constructive and productive manner, making the workplace a positive and thriving environment.


Case Studies

Breakthrough Communication



Everyone Is a JERK to Someone, Every Day


Painless Ways to Improve Communication with Individuals and Teams

Written by Rebecca M. Rhodes                    

Who Sounds More Like a Jerk to You?

Someone who hangs up before you are done talking.

Someone who stares out the window when you are speaking.

Someone who won’t let you forget your past mistakes.

Someone who justifies everything in response to a question.

We tend to judge ourselves by our intentions, while judging others by their actions. This often leads us to one thought... “Jerk!”

In Everyone Is a Jerk to Someone Every Day, communication expert and ILD President, Rebecca Rhodes, uses the Breakthrough Communication Model to explain how perceptions lead to misunderstandings that can be easily avoided.