“Understanding my communication style and others that I work with changed my relationships 180 degrees.”


Senior Client Manager, Wells Fargo Corporation

I can say without hesitation that your training has had a positive impact on our co-workers and our ability to better serve our customers, the citizenry.”

Jo Atwater

HR Director, City of Concord, NC

“Once I started speaking to my boss from her communication style, our relationship changed dramatically. Within two months, I received a $5000 bonus!”


Director, Verizon Communications

“I have had the privilege of working with the ILD for the past eight years, contracting the services of several of their expert coaches to work with more than 240 individuals. I highly recommend and fully endorse the ILD coaching program.

Lt. Colonel Barbara T. Getz

The Salvation Army, Southern Terr.

Everyone Is a JERK to Someone, Every Day


Painless Ways to Improve Communication with Individuals and Teams

Written by Rebecca M. Rhodes                    

Who Sounds More Like a Jerk to You?

Someone who hangs up before you are done talking.

Someone who stares out the window when you are speaking.

Someone who won’t let you forget your past mistakes.

Someone who justifies everything in response to a question.

We tend to judge ourselves by our intentions, while judging others by their actions. This often leads us to one thought... “Jerk!”

In Everyone Is a Jerk to Someone Every Day, communication expert and ILD President, Rebecca Rhodes, uses the Breakthrough Communication Model to explain how perceptions lead to misunderstandings that can be easily avoided.